Just a Call Away

Business   Technology Solutions recognizes that ongoing support is a vital component to the success of a software solution’s implementation and ongoing use.  Our Support Plans have been designed with this in mind.

5 Reasons to Sign Up....

• We understand your business. Since we are your consultants, we have a deep knowledge of your operations and system set up that helps us to support you better - This is not a Generic Call Center.
• Plans are based on a per incident basis, not per call. For example, if an incident requires several calls to resolve, it only counts as one issue resolution.
• Access to our group of experienced, friendly and knowledgeable consultants.
• Our goal is 100% customer satisfaction.
• Customized to your needs. With three different plans available you choose the one that best fits your company.

Chose the plan that’s right for you!

Customer Conference: Each year we organize a Customer Conference. We invite knowledgeable speakers on topics relevant to your business.

Solutions Review:  Our consultants review your current software and provide  written recommendations on how to get more out of the Solution you own and determine what other functions can improve your processes. This service is valued at $495

Year End Processing:  This include a guideline and a telephone consultation to help you with the year end process. Total value $250

Enhanced Manuals: We offer procedurally-based manuals excellent for training purposes. These manuals are available for each core module.. Total Value: $825

The BTS Support Plan – Terms and Conditions

• The plan covers all core modules of Sage Accpac ERP 
• Support staff are Sage Certified, friendly, qualified and patient individuals, ready to give you accurate and prompt assistance. They are always backed by our regular team of Certified Consultants, Chartered Accountants and Microsoft Certified Systems Engineers.
• Support options include toll free telephone, email and remote support sessions.  Understanding the inherent limitations of telephone/remote support, issues will be resolved on a best efforts basis. If an issue cannot be resolved by phone ore remotely, a consultant will be dispatched and the issue will not be counted. Regular consultant rates apply for onsite service.
• Only calls made to the hotline number are covered by this plan.
• Specific plan exclusions include, but are not limited to data repair, development of additional features, report writing, report modifications, customization, repairing corrupted data, training, installation of additional software, additional hardware or hardware supplies, and additional software or software maintenance plans entered into with the manufacturer. These exclusions are billable by the hour.
• The Plan is effective for one year from the date of acceptance.
• Invoices for plan renewals will be sent annually and will be due upon receipt. Nonpayment of support fees will suspend Support Plan services by BTS until payment is received.
• Pricing and Terms of BTS Support Plans are subject to change.
• Fees do not include any applicable taxes.
• Support Plans are only available for current versions and those that Sage Accpac still support.  Discontinued versions are not supported.
• BTS reserves the right to cancel the support plan in its entirety.